Privacy Policy

1. Who we are

Tradeflow ("Tradeflow," "we," "us") provides managed lead-generation and follow-up services for home service businesses, including landing pages, missed-call text-back, and SMS follow-up, on behalf of the local contractor you are contacting (the "Client").

2. Information we collect

When you submit a form or call a number shown on one of our landing pages, we collect:

• Your name and phone number
• The service you requested and your ZIP code
• Call metadata (time, duration, recording) when you call a tracked number
• Basic device/browser information for security and analytics purposes

3. How we use your information

We use the information you provide to:

• Connect you with the local contractor you requested service from
• Contact you by phone or text — including automated texts — about your service request, appointment status, and follow-up
• Improve our lead-routing and follow-up systems
• Meet legal, billing, and record-keeping obligations

4. SMS & call consent

By submitting a form or calling a tracked number on a Tradeflow-managed landing page, you consent to receive calls and text messages, including automated and informational messages, from the Client and/or Tradeflow related to your service request. Message and data rates may apply. Message frequency varies. Reply STOP to any text to opt out at any time, or reply HELP for assistance. Consent to receive texts is not a condition of purchasing any service.

5. Who we share information with

We share your information only as needed to provide the service you requested, with processors including:

• GoHighLevel — contact management and SMS/call automation
• CallRail — call tracking, recording, and transcription
• Stripe — billing for our contractor clients (does not process homeowner payments)
• Resend — transactional email notifications to the contractor
• Supabase — secure database hosting

We do not sell your personal information.

6. Data retention & security

We retain lead and call records for as long as reasonably necessary to support the Client's service and our legal obligations, and we apply industry-standard safeguards including encrypted storage and row-level access controls that isolate each Client's data.

7. Your choices

You may opt out of texts at any time by replying STOP, and you may request deletion or a copy of your information by contacting us at the email below.

8. Contact us

Questions about this policy? Email hello@tradeflow-technologies.com.